March 2018 Print

Member Spotlight





Members Fred and Melody Chapman are owners of the DreamMaker Bath & Kitchen franchise in Walnut Creek.   

DreamMaker Bath & Kitchen is a company of independently-owned and operated remodeling franchises.  Their national presence gives their company a unique strength in the marketplace, and their local franchises  offer one-on-one attention and commitment to providing clients the highest standard of quality for bath and  kitchen remodeling.                                                                         

DreamMaker Bath & Kitchen will help make your remodeling dreams come true. Their distinctive, full-service remodeling approach focuses on serving their clients from design through installation. 

ENHANCING LIVES. IMPROVING HOMES.® is what they strive to achieve through their dedication to superior craftsmanship and ethical is what they strive to achieve through their dedication to superior craftsmanship and ethical excellence.
Their specialists are  committed to delivering a design that meets your specific needs, while    communicating  consistently throughout the entire  process. You can feel secure that your project will be  completed in the most efficient manner possible with minimal disruption to your life.
At DreamMaker Bath & Kitchen, they never stop looking ahead. It's this tireless attitude that has            made them who they are today. They pride ourselves on being one of the most trusted names in the          kitchen, bathroom and interior remodeling industry today.
             "My husband, Fred and I have been franchise owners since 2005. Fred was struggling as a small business owner and realized he needed to redirect his business efforts. After learning more about DreamMaker Bath & Kitchen, Fred said he felt he could benefit from the training and guidance the business systems could bring to the table. "Through the past eight years, our business has grown in strength in the everyday process and in stability through the systems provided by DreamMaker Bath & Kitchen. It has given clarity and a stronger sense of purpose in our approach to business. Being a Dream Maker Bath & Kitchen franchise has deepened our roots in the Contra Costa area and has given us a direction in business."...--Melody Chapman



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Achievement Awards




Join with fellow remodeling professionals from the San Francisco Bay Area, Diablo Valley, and North Bay Chapters of NARI in celebrating excellence in remodeling! 


April 11, 2018
6:00 PM - 9:00 PM

EQ3 Showroom

2299 Alameda Street
San Francisco, CA 94103
Venue website


Awards Ceremony

Delicious food prepared by Chef Cynthia - The Culinary Concierge

Event Schedule

6:00 PM             Registration begins

6:00-7:30 PM     Open wine bar

6:00-6:30 PM     Passed hors d’oeuvres

6:30-7:30 PM     Buffet dinner (dessert & coffee also available)

7:30-8:15 PM     Awards presentation

8:30 PM             Guest departure


 $85.00 NARI Members / Single Ticket

$75.00 Members - Group Discount Price: $75 each if buying 3 more tickets

$85.00 NARI Guests / Single Ticket

$75.00 Guests - Group Discount Price: $75 per ticket if buying 3 or more ($75 each)

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NARI of Diablo Valley Commercial

NARI of Diablo Valley is airing our first commercials!
Check out the commercial on April 9th during the Warriors game againist the Pelicans in both Contra Costa and San Francisco zones!  More commericals will air on HGTV, BRAVO & NSBA networks - more airing dates to be announced soon!

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Evening of Excellence

Jeff Devlin from DIY’s Stone House Revival is our host and emcee for the 2018 Evening of Excellence. There were 170 Regional Winners. Find out who will go home with the 2018 National CotY Awards on April 20th, 2018 at the Sheraton in Charlotte, NC. Be sure to check our Facebook page where each regional winner will be featured beginning the middle of February through April.  Stay tuned - the link to view the Evening of Excellence will be be available soon if your not able to attend.

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Golf Tournament

6th Annual Charity Golf Tournament

When: September 21, 2018
Time:   1:00 PM - 8:00 PM
Where: Boundary Oaks Golf Course, Walnut Creek

Charity: Harbor House

For Sponsorship and Golfer Information: CLICK HERE

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Legal News

 Law Office of Bryant H. Byrnes  

How the CSLB Works (Again)

This column discusses issues with the Contractor’s State License Board (CSLB) with some frequency.  But then it is surprising the number of times the CSLB pops up in our practices.

A contractor’s relationship with the Board is complicated.  Most perceive it is a less than friendly – a traffic cop always looking to set up a speed-trap.  This is true enough – the CSLB is part of the California Department of Consumer Affairs.  (Emphasis ours.) 

Basic Facts.  There are about 289,710 active licenses on the CSLB rolls, of which 102,413 are general contracting licenses.  The CSLB has about 400 employees.  It received 18,690 complaints in 2016 and referred 12,472 to investigation.

The CSLB is to a certain extent self-funded.  My understanding is it gets part of its budget from the penalties it metes out. 

This current article focuses on a recent matter – when does the contractor know that the Board is looking into a consumer complaint?  And why is this important? 

A consumer complaint (of which there are thousands per year) is frequently used as a “free shot” by the consumer to leverage his/her claim against the contractor.  The complaint form itself is on the CSLB website and is reasonably straightforward.   So Mr. Contractor – what do you know and when did you know it?  When do you find out?

Consumer complaints are initially received and reviewed by the CSLB’s intake and mediation center.  Should it find some merit to the claim, an initial contact letter is sent to the homeowner complainant and contractor.  These letters request response within seven business days.  If the homeowner is unresponsive, the complaint will be closed.  (And a letter sent notifying the parties.)

If a complaint is not settled, it will then move forward to the CSLB investigative center.  Another letter is sent informing the parties of this change in status.

If during the investigation it is found there is not sufficient proof to support a violation, the Board will close the complaint.  A closing letter will be sent.  The homeowner can still file a civil lawsuit on the same claim even if the CSLB closes the complaint.

If there is sufficient proof to support a violation, the Board will send the matter to its enforcement group.

What To Do?  What can the contractor do to protect itself?

First, have a written contract that is compliant with the many California statutory notices and disclaimers.  (AIA contracts need work.)  This is a real leg up, for such compliance shows to the Board early on that the contractor is attentive to statutory requirements. 

Second, always read what you get from the Board.  This is not as silly advice as it sounds.  We have had a number of my contractor clients who wind up in a full-blown investigation simply because they were not reading and responding to what the Board sends them.

Third, always cooperate.  Again, this would seem obviously intuitive.  However, we have  seen contractors who do not cooperate because they feel the consumer complaint is without merit.  Bad idea.  Showing the CSLB that you take the matter seriously and making a good faith effort to engage in a resolution process can go a long way.

Cooperation includes responding in a timely fashion when requested.

If you get that first letter, confer with an attorney who is familiar with the CSLB and administrative law.  While we will not go so far as say there are shortcuts and tricks, there certainly are ways to engage in early mitigation/early resolution.


Bryant H. Byrnes, Esq. practices construction law in the San Francisco Bay Area and is counsel to the San Francisco NARI Board of Directors.

 Brian J. Trowbridge, Esq. of Trowbridge Law Office practices construction law, business law, succession and estate planning, and employment law in the San Francisco Bay Area. 

 Questions? Bryant’s website is Feel free to contact him by email at  Brian’s website is and you can email him at

 For Bryant’s previous articles, please visit SFBA NARI’s website and click on the link “In the News/Newsletter” under “For the Trade.” They are also available on his website under “Articles,” and on Brian’s website under “Publications.”

 As always, these articles are summary discussions only - to simply give you a heads up on various construction topics.  The information contained herein is not legal advice.

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Why certify? A certification identifies you as a dedicated professional and acknowledges your personal achievements, improves your level of practice and highlights you as an industry leader. NARI’s certification is also a powerful marketing tool, providing clients with assurance that they’re choosing expert professionals with not only years of experience and a commitment to ethical conduct, but also a dedication to ongoing training.

Consumers view certified individuals as:
Better trained, more professional, highly skilled, more reliable, more ethical, more knowledgeable,
with up-to-date information on the latest tools, trends, techniques and materials, and
quality-oriented with a sense of pride in his/her work.

How does a remodeling contractor become certified?
Receive an acceptable review by the NARI Certification Board by providing an outline detailing their hands-on experience, industry training, involvement in continuing education, technical skills, practices in business management, as well as association and community service.

Commit to intensive study on a broad range of critical home improvement industry issues. Most certification candidates participate in a formal study group and spend eight to twelve weeks studying in preparation for a written exam.

Successfully complete a comprehensive written examination covering critical subject areas such as sound business management practices, knowledge of building codes and construction law, plans and specification, proper and safe use of tools and equipment, safety, standards of practice, math, and several special skill areas. Once awarded their certification, NARI certified remodeling professionals must meet annual recertification requirements involving continuing education and participation in industry-related programs.

 NARI Certifications Available

CR/CRS/CRA (Certified Remodeler, Certified Remodeler Specialist, Certified Remodeler Associate)
MCR (Master Certified Remodeler)
CKBR (Certified Kitchen and Bath Remodeler)
CLC (Certified Lead Carpenter)
CRPM (Certified Remodeler Project Manager)
UDCP (Universal Design Certified Professional)

For more information and to become Certified CLICK HERE

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Savings for Members

Savings are for members in good standing only.  These are just a few of the money saving opportunitues available when joining NARI.

Increase sales with NARI BuildingBucks™. This exciting new partnership between NARI and EnerBank USA, provides easy-to-use payment options and will help members increase close rates and job size while lessening cancellations and discounts. The BuildingBucks™ program offers four payment options to help customers say yes. 


Receive a 2% rebate based on purchases you make at The Home Depot.  All NARI members in good standing are eligible for this rebate. Accounts must be registered/enrolled through the website to receive rebate credit. Minimum rebate period spend of $12,500 required to receive a rebate. Rebate payments are issued direct to the member twice a year, within 60 days of 6/30 and 12/31.

NARI members receive $100 off all inbound, outbound and retention marketing packages including: website design, search engine optimization, reputation management, social media strategy, mobile applications and more. NARI remodelers have access to a Dedicated Marketing Specialist – a single point of contact – who consults with you about your campaign, provides monthly reporting, makes recommendations for improvements, and gives you access to a direct phone number where you can reach them at your convenience.  


 Nearly 2,000 homebuilders, remodelers and contractors rely on GuildQuality to measure and improve their levels of customer satisfaction. As a NARI member, you can survey up to 50 of your past customers through GuildQuality at no cost. The GuildQuality team will survey your customers via phone, email and mail card and will share the responses with you in real time, allowing you to resolve issues immediately, find out where your team is excelling, and where you have room for improvement. To begin your free trial of GuildQuality, visit

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Newsletter Publishing Information

NARI of Diablo Valley
Newsletter Publishing Information
The NARI of Diablo Valley Newsletter is published monthly by the Diablo Valley Chapter of NARI, Inc.   Copyright 2018.  All rights reserved.  Statements of fact and opinion contained herein are the responsibility of the authors and do not necessarily of the options or agreement of the Editor, Board of Directors, staff or membership of NARI of Diablo Valley.
responsibility of the authors and do not necessarily of the options or agreement of the Editor, Board of Directors, staff or membership of NARI of Diablo Valley.
 Comments/Questions: Please send an email to:  Thank you for your continued support.
Christine Cummings-Walters
Executive Director
NARI of Diablo Valley

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